Revenue Operations Manager

Company Benefits: Wayfair Employee Discount, Private Medical Care, Dental Care, Gym Membership, Tuition Reimbursement, 25 Days starting Holiday (with tenure entitlement) + Bank Holidays, Pension, Cycle to Work scheme amongst others.

Commercially Analytical! Inclusive Collaborator! Inventive Thinker!

As a Revenue Operations Manager, you will play a crucial role in optimizing our B2B sales in the EU. Your main goal is to improve sales efficiency and provide senior leaders with the insights they need to develop and implement a successful B2B strategy. Reporting directly to the GM of the EU B2B business, you will collaborate with senior leaders across Sales, Service, Marketing, and Finance. You will be responsible for driving operational improvements, accelerating program goals, and enhancing the overall customer experience.

If you are highly collaborative, analytical and have passion for process improvement, we want to hear from you!

What You’ll Do:

Partner with EU B2B GM & others leaders to:

• Deeply understand both qualitative and quantitative trends in the business through close collaboration with different functional leaders and strong knowledge of short/long-term KPI trends
• Develop near-term action plans to address underperformance and/or accelerate positive trends, driving from problem statement through to implementation / adoption
• Create long-term (6+ month) roadmap to accelerate channel / program performance, in conjunction with overall B2B and Consumer Sales OKRs, cross-functional resources, and headcount considerations
• Scope project initiatives, ensuring project management operational excellence from problem definition through execution; drive execution to project deliverables, including hitting stage gate milestones, preparing / delivering updates to sales / cross-functional leadership and incorporating feedback
• Coordinate resourcing across various initiatives (e.g., sprint planning, load balancing, coordinating across Business Enablement and cross-functional teams)
• Coordinate cross-functional teams and resources, assessing and acting on tradeoffs across the business (e.g., across sales programs, tech resources)

What You’ll Need

• Demonstrable experience in revenue / sales operations, project / program management, strategy & operations, consulting, or similar roles supporting commercial teams (Sales, Customer Service, or Marketing) ideally in a digital / online setting.
• A Bachelor's degree with an analytical/ commercial bias (Economics, Finance, Marketing, Business, Statistics or Engineering) or be qualified by experience.
• Effective project management skills, from ideation to completion, with the ability to manage timelines, synthesize stakeholder feedback, and deliver high-quality results.
• Analytical and data-driven mindset, with the ability to translate insights into actionable strategies.
• The ability to break down complex, ambiguous problems into clear, logical steps and actionable tasks for partner teams to execute.
• A highly collaborative outlook to drive operational improvements and transformative projects, ensuring a cohesive vision and successful execution by exploring all needs and perspectives across teams.
• Exceptional communication skills to clearly and concisely summarize business insights, tailoring the message to different audiences to enable swift business decisions.
• Proficiency in Google or Microsoft Suite. Any SQL / GBQ or Looker knowledge is a plus.

Ready for your next challenge? Hit apply and let’s talk - our recruiting team is excited to hear from you!

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