Related skills
change management event management sharepoint incident management itsm📋 Description
- Monitor, detect, and act on network events 24x7.
- Use ITSM tools (BMC Remedy, SharePoint) to monitor and respond.
- Create Daily Turnover Logs per SOPs.
- Create formal reports and assign work requests.
- Collect, analyze events from multiple sources and correlate data.
- Serve as action officer on cyber incident, event, and change management.
🎯 Requirements
- IAM Level I (CAP, CND, Cloud+, GSLC, Security+ CE, HCISPP) certifications.
- At least 3 years of operations staff experience supporting the Watch Team.
- Proficiency with ITSM tools such as BMC Remedy, SharePoint.
- Knowledge of troubleshooting methodologies for networking, servers, and applications.
- Ability to work in a high-pressure, 24x7 shift-based environment.
- Strong analytical, problem-solving, and communication skills.
- Background in IT business processes and cyber incident response.
- Familiarity with ITIL v4 framework.
- Experience with Remedy ticketing system.
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