Related skills
slack data analysis stakeholder management google workspace macos📋 Description
- Lead a VAIB team of ~12 advisers, coaching on complex tasks.
- Manage calls and in-app chat to deliver great support.
- Share team insights with leadership to improve tools.
- Interview and grow the next generation of VAIB specialists.
- Support vulnerable customers with empathy; manage wellbeing conversations.
- Work with stakeholders to improve processes and outcomes.
🎯 Requirements
- Experience leading teams in fast-paced, regulated environments.
- Deep understanding of vulnerable customer needs and VAIB domain.
- Empathetic leader with experience developing people.
- Strong problem solving, prioritization, and data storytelling.
- Excellent stakeholder management; comfortable chairing ER cases.
- Comfortable with MacOS, Slack, and Google Workspace.
🎁 Benefits
- Remote role (UK-based).
- Stock options and comprehensive benefits.
- Learning budget £1,000/year.
- Flexible weekend coverage schedule.
- Work laptop provided.
- Inclusive, diverse culture with equal opportunity hiring.
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