Technical Product Manager, SRE/Cloud

ABOUT THE ROLE 

We’re looking for a passionate and outcome-driven Technical Product Manager to lead key initiatives within our Cloud & SRE organization. This role is critical to improving our platform’s reliability, efficiency, and observability. You’ll work closely with engineering teams, SREs, and leadership to define and deliver solutions that reduce service disruptions, optimize infrastructure cost, and improve transparency around platform health.

WHAT YOU WILL DO 

• Drive initiatives that minimize cloud service disruptions, downtime, and outages;
• Improve cloud and infrastructure efficiency with a focus on reducing cost per order; 
• Define and evolve how we communicate platform health and reliability to customers;
• Conduct ongoing discovery to understand the pain points of engineering teams through interviews, ceremonies participation, and close collaboration with technical leaders;
• Identify and track key KPIs related to cloud efficiency, reliability, and operational health, tying them to business impact;
• Act as a buffer to protect engineering teams from unplanned or low-priority demands;
• Lead Quarterly Business Reviews (QBRs) and maintain alignment with internal stakeholders on strategy and priorities;
• Align long-term vision and solutions across product, engineering, and infrastructure leadership.

WHO YOU ARE

• Degree in Software Engineering, Computer Engineering, Computer Science, or a related field;
• Previous hands-on experience as a Software Engineer;
• Solid track record as a Technical Product Manager in platform teams, with deep knowledge of cloud infrastructure, SRE, or DevOps environments;
• Strong ability to connect technical KPIs with business outcomes and drive decision-making through data;
• Experience with FinOps, observability tools (such as Datadog, Grafana), and anomaly detection techniques is a strong plus;
• Fluent English – frequent interaction with international stakeholders is required.

ABOUT VTEX 

VTEX (NYSE: VTEX) is the composable and complete commerce platform that delivers more efficiency and less maintenance to organizations seeking to make smarter IT investments and modernize their tech stack. Through our pragmatic composability approach, we empower brands, distributors, and retailers with unparalleled flexibility and comprehensive solutions, enabling them to invest solely in what provides a clear business advantage and boosts profitability. VTEX is trusted by 2,600 global B2C and B2B clients, including Carrefour, Colgate, Motorola, Sony, Stanley Black & Decker, and Whirlpool, having 3,500 active online stores across 43 countries (as of FY ended on December 31, 2023). For more information, visit www.vtex.com.

BENEFITS 

• Annual profit-sharing program and equity eligibility
• Health, dental, and life insurance with national coverage provided by VTEX
• Annual budget for professional development in Tech
• Language development incentive program (English, Spanish, Portuguese)
• Flexible meal allowance
• Extended parental leaves
• Child-care assistance
• Flexible work schedule and remote-first culture
• Financial assistance to build your work-from-home setup
• Wellness program
• Free shipping on 1000+ VTEX stores