Lead Solutions Engineer

About the Role

As a Lead Solutions Engineer at  Weni by VTEX, you will guide clients in achieving initial value from the Weni Platform while leading and executing implementations. You will be responsible for orchestrating deployments, ensuring client onboarding runs smoothly, and personally managing the most strategic or complex projects.Your ultimate goal is to deliver scalable and high-quality solutions, enabling clients to reach their desired outcomes and maximize the impact of the Weni Platform.

What you will do

• Implementation Leadership: Lead the planning and execution of client implementations, ensuring projects are delivered on time, aligned with requirements, and set up for long-term success.
• Hands-on Deployments: Execute and directly manage the most relevant or complex client implementations, serving as a technical reference in the team.
• Requirements Gathering: Deeply understand client requirements and business processes to configure and customize the Weni Platform to their needs.
• Client Activation: Oversee and execute client number activation, catalog configuration, intelligent agent testing, and production monitoring.
• Training and Guidance: Provide training sessions and guidance to ensure clients adopt and effectively use the Weni Platform and related products.
• Proofs of Concept (POCs) and Experiments: Lead the execution of POCs and experiments to validate hypotheses and support client business development.
• Solution Demonstrations: Support solution demonstrations with POCs, evaluations, presentations, and product implementations when necessary.
• Cross-functional Collaboration: Work closely with business, product, and technical teams to ensure a seamless client experience.

Who you are

• You have proven experience leading implementations and technical deployments with multiple stakeholders.
• You are fluent in Spanish (a plus).
• You have advanced English.
• You have a technical and analytical mindset, able to provide simple solutions to complex problems that improve the customer experience.
• You understand Retail, Marketplace, and Digital Commerce domains and their impact on the customer journey.
• You collaborate effectively across cross-functional teams and thrive in client-facing environments.
• You are proactive, detail-oriented, and motivated by delivering impactful client outcomes.

VTEX (NYSE: VTEX) is the composable and complete commerce platform that delivers more efficiency and less maintenance to organizations seeking to make smarter IT investments and modernize their tech stack. Through our pragmatic composability approach, we empower brands, distributors, and retailers with unparalleled flexibility and comprehensive solutions, enabling them to invest solely in what provides a clear business advantage and boosts profitability. VTEX is trusted by 2,400 global B2C and B2B customers, including Carrefour, Colgate, Motorola, Sony, Stanley Black & Decker, and Whirlpool, having 3,400 active online stores across 43 countries (as of FY ended on December 31, 2024).

Founded in the year 2000, VTEX has a history of being unstoppable. Completely against the odds, VTEX is leading a high-tech industry and positioned above market giants. We are building an extraordinary future with more than 1,300 employees scattered across 25 locations in 16 countries in Latin America, North America, Europe, and Asia. For more information, visit www.vtex.com.

At VTEX, you will work in a challenge-driven environment and collaborate with amazing peers. If you are powerful individually, join us, and we will be unstoppable together.

Weni by VTEX is a business unit of VTEX dedicated to enterprise customer experience solutions powered by artificial intelligence, designed for brands and retailers.

With the Weni Platform, we redefine sales and post-sales journeys through hyperautomation and the smart integration of data into conversational channels, delivering faster, more personalized, and more efficient experiences for consumers.

• Health, dental, and life insurance with national coverage provided by VTEX;
• Language development incentive program (English, Spanish, Portuguese);
• Flexible meal allowance;
• Extended parental leaves;
• Flexible work schedule and remote-first culture;
• Financial assistance to build your work-from-home setup;
• Wellness program;