Field Software Engineer

About the team

The Field Software Engineering team is the primary interface between VTEX and the customer. It uses every real-time communication channel to guide the client, as each interaction is an opportunity to share ecommerce expertise. The team’s knowledge has to be one step ahead of the user’s.The team’s focus is not just advising the client on the best usage of the platform but identifying the context of the client’s requests and having in-depth knowledge of VTEX capabilities applied to real business cases.

The Field Software Engineer is the primary interface between VTEX and the customer. Technology-driven, the analyst learns the different scenarios surrounding the VTEX product and develops solutions to recurring customer problems by acting through tickets and investigating the platform’s technical scenarios. Engages by improving the area and especially the customer-company relationship.

*For this position you are required to attend the Medellin's office 4 days a week (Monday - Thursday), and remote work on Friday.

• You can work with multiple cross-functional groups, including business and technical teams;
• You have a tech & math mindset, providing simple solutions to complex problems;
• You have 1-4 years experience in the field;
• You have knowledge on JavaScript;
• You have digital commerce experience (preferred);
• You have advanced English knowledge (preferred), Portuguese is a plus;
• You are familiar with frontend development.
• You are based in Medellin, Colombia.

VTEX (NYSE: VTEX) is the composable and complete commerce platform that delivers more efficiency and less maintenance to organizations seeking to make smarter IT investments and modernize their tech stack. Through our pragmatic composability approach, we empower brands, distributors, and retailers with unparalleled flexibility and comprehensive solutions, enabling them to invest solely in what provides a clear business advantage and boosts profitability. VTEX is trusted by 2.400 global B2C and B2B customers, including Carrefour, Colgate, Motorola, Sony, Stanley Black & Decker, and Whirlpool, having 3.400 active online stores across 43 countries (as of FY ended on December 31, 2024).Founded in the year 2000, VTEX has a history of being unstoppable. Completely against the odds, VTEX is leading a high-tech industry and positioned above market giants. We are building an extraordinary future with more than 1,300 employees scattered across 25 locations in 16 countries in Latin America, North America, Europe, and Asia. For more information, visit www.vtex.com. At VTEX, you will work in a challenge-driven environment and collaborate with amazing peers. If you are powerful individually, join us, and we will be unstoppable together.

• Competitive compensation
• Meal Allowance 
• Transportation Allowance
• Health Plan
• Life Insurance
• Profit-sharing
• Language scholarship: 80% subsidies in English, Spanish, Portuguese courses
• Free shipping on 1000+ VTEX store