Own end-to-end operations strategy across Cx, PMO, Client Ops, and Print Comms with goals for NPS, SLAs, quality, and productivity.
Translate strategy into operating plans including org design, capability roadmap, and annual plans for operations.
Establish an AI-first, automation-forward operating model to reduce manual work and increase leverage.
Partner with Finance to manage budgets, forecast capacity, and meet cost/margin targets while protecting service levels.
Lead and develop leadership across Cx, PMO, Client Ops, and Print Comms with clear charters and metrics.
Build an operating cadence that drives transparency, accountability, and rapid issue resolution across operations.

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