Related skills
fintech saas monitoring banking logging📋 Description
- Design end-to-end support model: triage, escalation, SLA governance
- Own client operations and SLA/KPI reporting for banks
- Translate client ops into inputs for product/engineering
- Build scalable cross-geography coverage: onshore, nearshore, offshore
- Lead quarterly business reviews with bank ops and compliance
- Scale the function across multiple banks and geographies
🎯 Requirements
- 10+ years in technical support, client operations, or platform operations at VP/Director level
- Experience delivering software or SaaS to large enterprise clients in regulated environments
- Deep familiarity with enterprise SLA requirements: triage, escalation, reporting, governance
- Technical fluency to manage escalations and translate between client and engineering
- Banking/fintech background with understanding of audit and regulatory environments
- Experience designing/managing international distributed support teams (onshore, nearshore, offshore)
🎁 Benefits
- Competitive salary and equity
- Robust health, vision, dental, and disability benefits
- Ownership and impact-driven culture
- Elite team with scaling track record
- Principles-driven culture: speed, ownership, and impact
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!