Related skills
data analytics financial modeling ai cross-functional leadership customer lifecycle📋 Description
- Own end-to-end operating model for Customer Support, Fraud Ops & Back Office.
- Lead team leaders to deliver service quality with precision.
- Bridge Customer Ops and Finance focusing on cost-to-serve.
- Collaborate with Product, Engineering, AI, and Data Science.
- Shape AI-enabled infrastructure and build-vs-buy decisions.
- Reduce friction upstream by anticipating customer needs.
🎯 Requirements
- Experience scaling operations from early-stage to high volume.
- Strong ROI governance and cost efficiency focus.
- Analytical with data, financial modeling, and AI leverage.
- Strategic GTM intuition for new services.
- High-stakes communication to frontline to C-Suite.
- Willing to work in-office at Calgary/Winnipeg.
🎁 Benefits
- Equity via stock options.
- In-office culture with Calgary and Winnipeg teams.
- Inclusive climate and equal opportunity.
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