Related skills
forecasting customer success upsell cross-sell csm📋 Description
- Own retention and expansion outcomes (GRR and NRR)
- Lead and scale the CS organization (Sr Managers/Directors)
- Build executive relationships with agency leaders
- Forecast rigor and risk management across customers
- Drive expansion in partnership with Sales (upsell/cross-sell)
- Shape post-sale strategy and customer outcomes
🎯 Requirements
- Current VP-level leader with 5+ years at VP level
- Proven track record managing senior leaders (Sr. Manager/Director+)
- Direct ownership of GRR and NRR in a scaled CS org
- Experience carrying or contributing to a pipeline generation target
- Success in managing a highly relational, enterprise customer base
- Exceptional executive communication and stakeholder management skills
🎁 Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
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