Related skills
crypto kyc aml executive leadership data privacy📋 Description
- Define and own the global CS strategy aligned with growth.
- Build a scalable CS framework to drive adoption and retention.
- Lead the CS organization, including customer and technical support.
- Drive retention, expansion, and advocacy across the business.
- Partner with Product, Marketing, and Sales to align on roadmap.
- Represent the voice of the customer in strategic discussions.
🎯 Requirements
- 10+ years leading multi-disciplinary customer-facing teams (CS/AM/Support)
- Proven track record managing P&L or revenue targets (NRR)
- Deep expertise in post-sale journeys for retail and institutional clients
- Strong understanding of KYC/AML regulatory requirements
- Ability to drive strategic change across a global organization
- Exceptional executive leadership, coaching, and conflict resolution
- Crypto experience or strong interest beneficial
🎁 Benefits
- Remote work worldwide with impact
- Great work-life balance with flexible PTO
- Annual learning and development budget
- High-performance culture and growth
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