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crm data analytics ai nrr sentiment analysis📋 Description
- Lead strategy and execution of Paytient's post-sales CS.
- Drive customer adoption, value realization, renewals, and expansion revenue.
- Build a scalable, value-driven CS function and expert team.
- Align CS with Sales, Marketing, Product, and Finance.
- Standardize CRM and CS platforms for real-time visibility.
🎯 Requirements
- Led post-sales CS org.
- Experience with AI-driven workflows and CRM tools.
- Cross-functional partner with Sales, Marketing, Product, Finance.
- Data-driven segmentation and health scoring experience.
- Designed QBRs and ROI-focused reviews.
- Recruited and mentored high-performing CS teams.
🎁 Benefits
- Medical, dental and vision insurance
- $4,400 annual HSA contribution
- Paytient Health Payment Account (HPA)
- Monthly lifestyle spending stipend
- Five weeks annual PTO
- Week-long fully paid summer break for all employees
- Ten weeks bonding leave for new parents
- Two weeks caregiver leave
- Employer paid short-term and long-term disability
- 401k plan with 4% employer match
- Stock options in Paytient
- ...and more!
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