VP of Customer Success

📋 Description

• Define and execute the long-term CS strategy
• Own revenue retention, churn, and customer health
• Build scalable systems and predictability at scale
• Lead and develop a growing Customer Success organization
• Align cross-functional priorities with Sales, Product, and Engineering
• Serve as the executive voice of the customer

🎯 Requirements

• Significant experience leading Customer Success in SaaS
• Track record of scaling teams and retention-focused models
• Experience with GovTech or public-sector customers
• Strong executive presence and cross-functional influence
• Ability to operate in dynamic, high-growth environments
• Leadership style balancing accountability with warmth and partnership

🎁 Benefits

• Mission-driven culture with field engagement
• Small team with meaningful impact
• Collaborative environment and teamwork
• Competitive compensation with comprehensive benefits
• 401(k) plan
• Weekly expensed lunch plus quarterly wellness reimbursement