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customer success salesforce onboarding ai gainsight📋 Description
- Own post-sale customer relationships including onboarding, retention, and expansion.
- Build and scale a high-performing CS function in India.
- Lead CS to ensure customers realize value from Easyship platform.
- Head of Department reporting to Co-Founder; works with Sales, Marketing, and CS.
- Full-time onsite role in Bengaluru; EU hours for cross-region execution.
🎯 Requirements
- 10+ years in customer-facing roles, with 3–5 years in senior CS leadership.
- Proven track record owning NRR, retention, and expansion targets.
- Strong understanding of SaaS/eCommerce/Tech customer lifecycle management.
- Commercially minded with a revenue impact focus.
- Experience with Gainsight, Salesforce or similar CS platforms.
- Experience managing global clients or multi-time zone teams.
🎁 Benefits
- Generous remuneration and stock units.
- Comprehensive health coverage.
- Gym and wellness reimbursement.
- Zomato digital meal credits and pantry snacks.
- Work from Anywhere for 4 weeks per year.
- Generous vacation policy including duvet days and mental health days.
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