VP, Global Customer Success

📋 Description

• Scale the future: craft a 5-year strategic roadmap for Global Account Management.
• Drive Net Retention: own renewals and upsells for enterprise base.
• Build a data-driven culture: develop programs turning satisfaction into advocacy.
• Architect cross-functional synergy: align Sales, Product, and Support.
• Executive stewardship: sponsor strategic accounts and lead complex negotiations.
• Mentor and mobilize: recruit, develop, and inspire a global team.

🎯 Requirements

• 15+ years leadership in Account Management, CS, or customer-facing roles in SaaS/cloud/edge.
• Domain expertise: internet infrastructure (CDN, security, cloud).
• Builder mindset: scale global teams; implement playbooks and tech stacks.
• Negotiation: expert in high-stakes, multi-million-dollar contracts.
• Change leadership: navigate a matrixed environment through rapid shifts.
• Education: BA/BS preferred; MBA or advanced degree highly preferred.

🎁 Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match and equity programs.
• Flexible vacation policy and paid holidays.
• Employee assistance program and mental health support.
• Wellness days and comprehensive benefits package.