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forecasting fintech customer success ai cross-functional leadership📋 Description
- Lead, hire, and develop a high-performing ECSM team.
- Define and operationalize enterprise client success strategy across portfolio.
- Oversee health, retention, and expansion on $10M+ ARR accounts.
- Build executive-level relationships with key clients; act as escalation point.
- Drive cross-sell, upsell, and expansion across Array products.
- Partner with Product, Engineering, Marketing, and Sales to align needs with roadmap.
🎯 Requirements
- 10+ years in B2B/B2B2C client success; 5+ years leading enterprise teams.
- Owned $25M+ ARR portfolios with retention and expansion.
- Built and scaled client success teams in cross-functional environments.
- Strong executive presence with senior stakeholders.
- Deep experience driving revenue growth through expansion and long-term relationships.
- Fintech/financial services experience preferred; entrepreneurial mindset; AI-enabled.
🎁 Benefits
- Full medical, dental, and vision premiums for employees.
- Unlimited PTO and 14 company holidays.
- 100% 401k match up to 4% with immediate vesting.
- Remote desk setup subsidy and wifi stipend.
- Summer Fridays (half-day) typically from late May to end of August.
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