Define and map the customer journey; align cross-functional processes to maximize value.
Oversee post-sales operations design; collaborate with Sales, Marketing, Product, Ops, Alliances, and PS.
Lead CS partnerships with corporate teams and sales operations.
Lead operations for global renewals; forecast renewals and board reporting.
Develop CS field effectiveness for retention and expansion.
Ideally have scaled a hypergrowth business.

🎯 Requirements

15+ years in Customer Success operations in fast-growing sales orgs
Experience with enterprise tech; SaaS preferred
Led cross-functional initiatives in large orgs (1000+ employees)
Proven skills in post-sales forecasting, health, and reporting
Strong influencing skills in a matrix organization
Experience using Anaplan and Salesforce preferred

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