Related skills
crm forecasting data analytics salesforce dashboards📋 Description
- Lead CS Ops to improve processes and outcomes
- Map end-to-end customer journey
- Align cross-functional processes with Sales, Marketing, Product
- Own global renewals forecasting and board reporting
- Develop CS analytics, health scoring, and playbooks
🎯 Requirements
- 15+ years in CS ops in fast-growing orgs
- SaaS/enterprise tech experience preferred
- Led cross-functional initiatives in 1000+ employee firms
- Post-sales forecasting, health, and reporting
- Strong influencing skills in a matrix org
- Analytical, metrics minded; board-ready presentations
- Ability to manage multiple complex workstreams on tight timelines
- CS leadership experience a plus; Salesforce and Anaplan preferred
🎁 Benefits
- Winning culture and career development
- Opportunity to scale in a hypergrowth business
- Inclusive, diverse workplace
- Global collaboration across teams
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