Related skills
crm forecasting data analytics salesforce dashboards📋 Description
- Define and map the customer journey and align cross-functional processes.
- Lead post-sales ops design with Sales, Marketing, Product, Alliances, and PS.
- Manage CS partnerships with corporate teams and Sales Operations.
- Lead global renewals operations: forecast renewals and board reporting.
- Develop CS field effectiveness for retention/expansion; drive customer health scoring.
- Build systems/data analytics to measure CS results and ensure CRM data integrity.
🎯 Requirements
- 15+ years of relevant CS operations experience in a fast-growing sales organization.
- Experience with enterprise technology; SaaS experience preferred.
- Proven cross-functional leadership in 1000+ employee organizations.
- Post-sales forecasting, customer health and reporting expertise.
- Strong influencing skills in a matrixed organizational structure.
- Excellent analytical skills with ability to present metrics to executives and board.
🎁 Benefits
- Winning culture and growth opportunities.
- Inclusive, diverse, and supportive workplace.
- Accommodation provided for applicants with disabilities.
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