Related skills
forecasting growth customer success saas retention📋 Description
- Drive growth and retention by owning NRR and GRR goals
- Lead and scale a CS team across Strategic, Enterprise, Mid-market
- Design a regional success model with playbooks and metrics
- Partner with CIOs/CMOs at top firms to position WRITER as infrastructure
- Collaborate with Sales, Product, Marketing, and Solutions for ROI
- Champion forecasting, success planning, and data-driven decisions
🎯 Requirements
- 15+ years in enterprise SaaS with Fortune 500/Global 2000 relationships
- 7+ years in senior CS/post-sales leadership across multi-country EMEA ops
- Proven track record scaling CS organizations through hypergrowth/global expansion or IPO
- Fluent in enterprise AI adoption and ROI frameworks
- Strategic, hands-on operator balancing vision and execution
- Executive presence to influence at C-suite level and coach across levels
🎁 Benefits
- Generous PTO and holidays
- Medical and dental insurance
- Paid parental leave (16 weeks)
- Fertility and family planning support
- Early-detection cancer testing through Galleri
- Pension scheme and company contributions
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