Related skills
account management customer success saas renewals cross-functional collaboration📋 Description
- Lead the EMEA Customer Success function
- Build and manage a high-performing CS team
- Communicate Similarweb SaaS and data value to clients
- Drive customer outcomes and revenue retention
- Partner with sales and growth teams across regions
- Support the SaaS customer lifecycle and success initiatives
🎯 Requirements
- 10+ years leading customer-facing teams in SaaS
- Led CS teams; CS ops incl. success planning, QBRs, usage monitoring
- Digital marketing or consulting experience
- Experience with multinational/global enterprise clients
- Knowledge of SaaS customer lifecycle and cross-functional growth teams
- Led teams of 40+ people
🎁 Benefits
- Hybrid in-office with some remote work
- Competitive compensation and benefits
- Career growth and ongoing learning
- Inclusive culture with diversity and equality
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