Related skills
saas ai customer data platform kpis nps📋 Description
- Lead Amperity's Customer Success org; drive satisfaction, retention, growth.
- Build and mentor a high-performing CS team and processes.
- Align CS with Product, Sales, and Support to meet customer goals.
- Ensure customers realize value from Amperity's AI-powered platform.
🎯 Requirements
- 15+ years leading CS, Account Mgmt or Sales in SaaS.
- Proven track record with enterprise clients and exec-level selling.
- Strong client-relationship management with executive engagement.
- Willing to travel up to ~50%.
- Experience with Retail or Hospitality brands a plus.
🎁 Benefits
- Base Salary: $200,000-$270,000.
- Cash incentives available.
- Stock options with a new-hire equity grant.
- 100% employee healthcare; PTO and perks.
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