Lead the Complaint Resolution Team and ensure regulatory standards.
Monitor, track, and analyze complaint trends; produce root-cause reports.
Train and mentor team on products, policies, procedures, and best practices.
Deliver training on emerging complaint trends, product features, and response strategies.
Oversee resolution of Consumer, BBB, Attorney General, and regulatory complaints.
Partner with Operations to analyze complaints and implement process improvements.

🎯 Requirements

5+ years in life insurance and annuities preferred
Compliance and operational expertise
Exceptional written and verbal communication skills
Strong organizational and analytical abilities with high attention to detail
Bachelor’s degree or equivalent experience
Strategic mindset and ability to influence outcomes internally and externally

🎁 Benefits

Equal opportunity employer
Reasonable accommodations available upon request
Accommodations process via Benefits@kkr.com

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