VP, Client Success

📋 Description

• Lead and scale the Client Success teams with strategy and metrics.
• Hire, train, and develop a world-class CS team.
• Drive customer lifetime value via journeys and cross-team value delivery.
• Represent the voice of the customer across the organization.
• Architect the CS org and scalable solutions aligned to company strategy.
• Partner with Sales to ensure leads are followed up and opportunities pursued.

🎯 Requirements

• 10+ years of client success / account mgmt experience
• 8+ years in CS leadership
• Experience managing teams, including people leaders
• Strong strategic vision for customer experience, services, and support
• Exceptional written and verbal communication skills
• Data-driven decision maker; willing to experiment
• Customer advocate; able to engage directly with customers
• Ability to work with all levels of the organization
• Understanding of broader business initiatives and strategy
• Willingness to travel year-round, including weekends
• SaaS experience
• Healthcare experience
• Bachelor’s Degree (preferred)

🎁 Benefits

• Generous annual bonus opportunity
• 401(k) with employer match
• Flexible time off and 11 paid holidays
• Insurance: Medical, Dental, and Vision
• Health Savings Account with employer match
• Flexible Spending Account
• 100% Company-Paid Parental leave
• 100% Company-Paid Life Insurance and Disability
• Nextech Luminary Peer Recognition Program
• Wellness Program including discounts on premiums