VP, Account Management

📋 Description

• Directly manage 5-6 Account Executives with weekly 1:1s.
• Directly manage 1-2 key accounts to stay grounded in client experience.
• Act as a Deal Desk for renewals, expansions, and negotiations.
• Define and track KPIs balancing retention and account expansion.
• Oversee Ops Lead to transform AE tech stack, cadence, and reporting.
• Standardize the AE Playbook including onboarding, QBRs, and renewal cycles.

🎯 Requirements

• Strategic player-coach, directly managing 1-2 key accounts.
• Authoritative executive presence with C-suite stakeholders.
• Operationally disciplined with forecasting, CRM integrity.
• Sophisticated problem-solver, de-escalates high-stakes friction.
• Growth architect, standardizing operational excellence and playbooks.
• Customer feedback advocate guiding product & marketing.

🎁 Benefits

• Remote-First Company
• Unlimited PTO
• Flexible & remote location
• Healthcare Coverage (Medical, Dental, Vision)
• 401k & bonus
• Registered Dietitian Sessions