Risk & Internal Control Analyst I

Join Vonage and help us innovate cloud communications for businesses worldwide!

We are looking for a detail-oriented and proactive Risk & Internal Controls [Analyst] to support the execution and maintenance of our internal controls and risk management frameworks. This hands-on role is ideal for someone with at least 3 years of experience in internal controls, audit, or risk management who is eager to apply their expertise and is looking for career growth in a dynamic, technology environment where they can apply their expertise and critical thinking. This role spans financial, operational, and compliance domains and is pivotal in promoting a strong control culture, improving organizational resilience, promoting operational efficiency, and supporting effective risk governance.

The ideal candidate will be a high-performing and ambitious individual with strong technical and communication skills. You will bring prior experience in testing internal control frameworks and can demonstrate the willingness, enthusiasm, and capability to be ‘hands-on’ to ensure that the framework is robust, effective, and aligned with the organization's objectives.

• Support the review, drafting and update of policies, procedures, process flows, and control documentation, including but not limited to narratives and risk control matrices, to reflect best practices and evolving business needs
• Perform risk-based control assessments, identifying gaps and/or areas for improvement, ensuring control effectiveness, and timely remediation of deficiencies
• Perform control testing and oversee control self-assessments (CSAs) across various frameworks; documenting findings, trends, and corrective actions
• Support internal and external audits by preparing documentation, facilitating walkthroughs, and tracking resolution of audit findings
• Promote understanding of internal controls by providing guidance to stakeholders across the organization

Other

• Collaborate with cross-functional teams, including Finance, Operations, IT, and Compliance, to support risk/control initiatives
• Support projects related to process improvement, control automation, or policy standardization
• Support coordination of enterprise risk management activity
• Stay current on internal control and risk management trends and support the team in adopting best practices
• Participate in other risk advisory, reviews, special projects, or investigations as required

• Bachelor’s or Master’s degree in a relevant field
• CPA, CIA, CISA, CRMA, or equivalent certification required
• A minimum of 3 years of experience in internal controls, ERM, internal audit, or related areas, for example, as an Audit/SOX analyst or equivalent role at a “Big 4” or other major public accounting firm, or within a Corporate environment
• Strong knowledge of control and risk frameworks (e.g., COSO, ISO 31000)
• Experience conducting risk assessments, monitoring mitigation efforts, and facilitating cross-functional coordination
• Analytical thinking and organizational skills
• Strong verbal and written communication skills
• Experience working with team members across multiple functions
• Strong attention to detail
• Able to prioritize and plan in a time-efficient manner, including managing multiple projects at one time
• Technology and/or Telecom industry experience is desirable
• Ambition and a desire to grow and develop your career within Vonage
• Proficiency in Microsoft Office and/or Google apps; experience with risk/control tools (e.g., GRC platforms) is a plus

#LI-JS3

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

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Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.