IT Project Manager

Join Vonage and help us innovate cloud communications for businesses worldwide!

The IT Project Manager will manage multiple medium / large projects for a specific Operations Program. This role works closely with the solution engineers, operational support staff, and internal Program Manager within the Technology Project Management group, supporting them during the planning and execution phases of projects, once the solution has been defined and accepted. This PM is responsible for developing project plans, managing budgets and timelines, and leading cross-functional teams.  Must be reliable and responsive, with the ability to manage projects end-to-end including communication, issue resolution, and change management.

• Manage cross-functional technology & business teams in the creation and maintenance of project schedules for medium/large complex projects, based on work activities and estimates provided by the solution engineers
• Coordinate activities, drive progress, and track status against project plans, timelines and changing priorities from initiation through closeout
• Communicate status of schedules, open issues, etc to internal team and leadership. Maintain online dashboards, status reports, and issues lists as required.
• Identify internal and external project risks, develop risk mitigation plans, and assist the project team in removing constraints
• Manage project issue identification, tracking, resolution or escalation as required, and communication with key stakeholders
• Identify and effectively manage remediation efforts resulting from shifting priorities, demands and timelines
• Track project time reporting and budget forecasts vs. actuals

• Working knowledge of Google Suite including Sheets, Docs, Slides, and Google Drive and project management tools including Smartsheets
• Proven experience working with technical and business operations personnel across varying functional areas
• Ability to work independently
• Possess excellent interpersonal, oral and written skills
• Experience leading applications/system implementations
• Strong understanding of and experience with SDLC concepts including Waterfall and Agile methodologies
• 5+ years’ experience in IT project management

Additional Skills :

• Change Management Experience
• Ability to develop and deliver compelling presentations to senior leadership
• Past project management work within other job functions
• Previous use of JIRA/Confluence
• Working knowledge of the IT systems or business functions in the telecommunications industry. 

Education:

• College degree required, BS in related discipline preferred
• PMP certification preferred

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There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

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Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.