Fraud Analyst

Join Vonage and help us innovate cloud communications for businesses worldwide!

Why this role matters:

The Risk Management associate is key in defining and upholding anti-fraud policy, ensuring the profitability of the company. The duties of the role include analysis and implementation of initiatives to detect and prevent fraudulent voice and SMS traffic, account takeovers and  subscription and payment fraud behaviors to minimize losses. 

Schedule: Open availability is required, including evening, overnight and weekend hours.

• Identify and monitor sources of fraud across a range of products
• Monitor new accounts for fraudulent behavior
• Run reports and analytics linked to fraud
• Liaise with internal teams to help set appropriate spend thresholds for customers
• Conduct research to validate traffic or secure account compromises
• Investigate cases of actual or suspected fraud and noncompliance

• 2-3 years prior experience in Fraud prevention/risk management 
• Knowledgeable in anti-fraud techniques and associated practices (AML, KYC)
• Familiar with fraud screening software and management tools
• Experienced in high-volume transaction industries (finance, business services etc.)
• Excellent communication skills in written and verbal forms
• Experience working remotely 
• Highly organized 
• Highly technically literate
• Excellent attention to detail, and able to juggle multiple tasks in a regularly changing environment
• Comfortable in a fast-paced, global & multicultural environment
• Experienced Excel user (data analytics, SQL / business intelligence tools nice to have)
• Ability to work nights, weekends or overnight

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

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Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.