Related skills
cross-functional collaboration survey platforms crm systems feedback management analytics tools📋 Description
- Oversee daily VoC operations; scale workflows.
- Manage feedback intake, categorization, and routing.
- Identify themes across sources; inform roadmap.
- Provide insights to shape product priorities and revenue.
- Facilitate cross-functional reviews to align needs.
- Build VoC frameworks for new products.
- Integrate new feedback sources to strengthen visibility.
- Link insights to roadmap decisions with repeatable reports.
- Champion the customer voice in decision making.
🎯 Requirements
- 7+ years in B2B Healthcare SaaS, PM, or related field.
- Design, operate, and improve cross-functional programs.
- Strong analytical and synthesis skills at scale.
- Partner with Product and Commercial teams to influence roadmaps.
- Excellent communication and facilitation in cross-functional settings.
- Familiarity with feedback tools, surveys, CRM systems, and analytics.
- Exceptional organizational rigor; manage multiple workstreams.
- Passion for elevating the customer voice and outcomes.
🎁 Benefits
- Generous time off: 14 paid holidays + Flexible PTO.
- Comprehensive health plans for employees and families.
- Monthly HSA contributions with HDHP option.
- Paid parental leave.
- 401(k) matching and equity opportunities.
- Personal device allowance and pre-tax benefits.
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