Related skills
tableau excel power bi nps csat📋 Description
- Design, implement and lead VoC programs with insights
- Analyze surveys, support trends and product usage
- Lead change management and training for VoC initiatives
- Synthesize feedback to influence product roadmaps and CX
- Track metrics to drive ROI, health scores and churn
- Establish a centralized customer insights repository
🎯 Requirements
- Bachelor’s degree or equivalent experience
- 5+ years in customer experience, VoC or market research
- Hands-on NPS, CSAT and surveys at enterprise level
- Homecare industry experience required
- Proficiency with Qualtrics or Medallia and Tableau/Power BI/Excel
- Excellent written and verbal communication; strong PM skills
🎁 Benefits
- Hybrid work model
- Competitive health plans
- Paid time off
- Company paid holidays
- 401K retirement plan with company match
- Other company-sponsored programs
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