Related skills
salesforce zendesk gainsight qualtrics typeform📋 Description
- Design and execute the VoC program across the customer journey.
- Analyze qualitative and quantitative data to derive insights.
- Design surveys and pull operational data for analysis.
- Conduct churn analysis and predictive insights.
- Perform closed-loop interviews for follow-up feedback.
- Collaborate with CX, CS, Product, and Support to drive actions.
🎯 Requirements
- Experience in VoC, CX, or product research (ideally B2B SaaS).
- Hands-on with survey platforms (Qualtrics/Medallia/Typeform) and CRM tools.
- Own data hygiene and tagging for feedback systems (e.g., Qualtrics).
- Churn analysis and predictive insights experience.
- Translate feedback into clear insights for execs and teams.
- Build VoC dashboards and do qualitative coding with Dovetail.
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