Portfolio Customer Success Manager (Japanese & Korean speaking)
Related skills
kpi account management customer success saas onboarding📋 Description
- Be a strategic partner guiding digital transformation and product adoption.
- Voice of the customer to internal teams; coordinate with delivery, product, and support.
- Provide product and service expertise across the portfolio to maximize client benefits.
- Own onboarding and drive adoption with hands-on post-onboarding guidance.
- Identify new opportunities and help Sales scope qualified deals.
- Conduct regular status reviews; measure KPIs and close gaps with stakeholders.
🎯 Requirements
- Location: APAC region, Japan preferred
- Native/fluent Japanese and English
- Korean a strong advantage; other APAC languages a plus
- Experience in Customer Success/Account Management (B2B SaaS)
- Strong client engagement; strategic and operational mindset
- Project management; excellent communication and relationships
🎁 Benefits
- Competitive salary and career growth
- 18 days PTO (20 after 2 yrs) and sick leave
- Medical insurance and family leave
- English courses and professional development
- Regular corporate events and team building
- Office with remote-friendly setup
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