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servicenow itsm microsoft teams teams rooms zoom rooms📋 Description
- Oversee daily ops of virtual/hybrid meeting platforms (Teams, Zoom for Gov) and A/V.
- Schedule, test, and execute high-visibility meetings and large events; after-hours support as needed.
- Coordinate with DEUS/VMTB stakeholders to resolve platform issues.
- Maintain ServiceNow knowledge articles for supported meeting platforms.
- Ensure readiness of conference room A/V (Teams Rooms, Zoom Rooms, displays, mics, cameras).
- Monitor and report equipment status, risks, and issues to leadership.
🎯 Requirements
- Bachelor’s degree in IT / AV / Telecommunications or related field.
- 4+ years' experience managing enterprise virtual meeting platforms in federal/large enterprise.
- Hands-on experience with Microsoft Teams (including Teams Phone), Zoom for Government, and hybrid/conference room A/V.
- Experience supporting high-visibility meetings and troubleshooting realtime collaboration issues.
- Strong organizational and communication skills; able to coordinate across stakeholders.
- Active Public Trust Tier clearance (or ability to obtain).
🎁 Benefits
- Highly competitive benefits
- Professional development opportunities
- Flexible, innovative culture
- Collaborative team environment
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