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customer service telemedicine emr prescriptions vtne📋 Description
- Engage with members via chat, phone, and video to educate on pet health
- Triage cases based on veterinary knowledge and provide recommendations
- Review medical records to understand patient history
- Document clearly in patient records using veterinary terminology
- Verify and process prescriptions with follow-up
- Deliver top-tier client care with empathy
🎯 Requirements
- Credentialed Veterinary Technician (VTNE) with 2+ years in small animal vet medicine
- Tech-savvy; comfortable navigating multiple computer programs
- Excellent written and verbal communication; compassionate client care
- Independent, proactive, strong time-management
- Continuous learner with curiosity to improve patient care
- Dedicated home workspace with reliable internet (≥100 Mbps down, <10 ms latency)
🎁 Benefits
- Excellent medical, vision, and dental coverage
- 401(k) with employer match
- Paid time off
- 12 weeks of paid parental leave
- Continuing education allowance
- Work-from-home stipends
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