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communication customer service emr bilingual_preferred📋 Description
- Deliver high-quality service to members
- Master multichannel communication via chat, email, and phone
- Own customer concerns from start to resolution
- Own the member journey from signup to retention
- Proactively engage to schedule procedures and care
- Ensure accurate medical records and documentation
🎯 Requirements
- 5+ years in customer service (concierge/white-glove)
- 3+ years in small animal veterinary practice (preferred)
- Strong verbal and written communication with empathy
- Ownership of client concerns and timely resolution
- Proficiency with medical record software and support tools
- Reliable internet and quiet, distraction-free workspace
🎁 Benefits
- Competitive compensation with sign-on bonus and equity
- Medical, financial, and other benefits
- Inclusive, growth-focused culture
- Flexible remote work with a supportive team
- Emphasis on excellence, consistency, and innovation
- Ongoing learning and professional development opportunities
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