Virtual Care Customer Service Representative - Full Time
Related skills
communication crm customer service bilingual llms📋 Description
- Deliver consistent, high-quality service to members.
- Master multichannel communication via chat, email, and phone.
- Own customer concerns from start to resolution.
- Guide the member journey from signup to retention.
- Proactively engage to schedule procedures and appointments.
- Maintain accurate medical records and document interactions.
🎯 Requirements
- 5+ years in concierge-level customer service
- 3+ years veterinary experience in small animal clinic
- Passion for excellence in customer service
- Owns client concerns with timely resolution
- Strong verbal and written communication with empathy
- Tech-savvy with medical-record software
🎁 Benefits
- Mission-driven team focusing on excellence, consistency, and innovation
- Supportive culture with opportunities for growth
- Commitment to diversity, equity, and inclusion
- Equal employment opportunities for all
- Accessible recruitment process
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