Related skills
team management relationship management compliance customer service excel📋 Description
- Manage and retain a portfolio of High Value Players
- Provide proactive one-stop service to encourage loyalty
- Keep responsible gaming and compliance at the heart of all we do
- Develop relationships and offer tailored rewards through regular correspondence
- Work alongside other FanDuel departments to increase customer experience
- Meet productivity, quality, and SLA targets
🎯 Requirements
- Minimum of 4 years of experience in high end customer service
- Experience managing a team
- Excellent verbal and written communication skills
- Knowledge of online gaming industry essential
- Excellent analytical skills and experience with Excel
- Willing and able to work non-traditional business hours
🎁 Benefits
- Extended medical, vision, and dental coverage
- Life insurance
- Disability insurance
- Retirement program with employer contributions
- 12 holidays and two floating holidays
- Paid sick time in accordance with applicable Canadian law
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