Related skills
account management customer service excel hospitality vip📋 Description
- Lead a portfolio of VIP clients and coach a team of VIP Account Managers.
- Build strong relationships with VIP customers and deliver exceptional service.
- Provide tailored rewards and proactive service to drive loyalty.
- Maintain a focus on responsible gaming and compliance.
- Collaborate with other FanDuel departments to improve customer experience.
- Meet productivity, quality, and SLA targets.
🎯 Requirements
- Minimum of 4 years in high-end customer service (preferred)
- Experience managing a team (preferred)
- Excellent verbal and written communication skills
- Knowledge of online gaming industry essential
- People management experience preferred
- Excellent analytical skills and experience with Excel
🎁 Benefits
- Extended medical, vision, and dental coverage
- Life insurance
- Disability insurance
- Retirement program with employer contributions
- Stock program participation (where applicable)
- 12 holidays and two floating holidays; paid sick time per Canadian law
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