Related skills
people management customer service excel team leadership hospitality📋 Description
- Manage and retain a portfolio of High Value Players.
- Coach a small team of VIP Account Managers.
- Deliver proactive, one-stop service to build loyalty.
- Ensure responsible gaming and compliance at all times.
- Collaborate with other FanDuel departments to improve CX.
- Meet productivity, quality, and SLA targets.
🎯 Requirements
- Minimum 4 years in high-end customer service.
- Experience managing a team preferred.
- Excellent verbal and written communication.
- High-level hospitality experience preferred.
- Knowledge of the online gaming industry essential.
- People management experience preferred.
🎁 Benefits
- Extended medical, vision, and dental coverage.
- Life and disability insurance.
- Retirement plan with employer contributions.
- Short-term and long-term incentive programs.
- 12 holidays and 2 floating holidays.
- Paid sick time where required by local law.
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