Related skills
kpi customer success relationship management crypto events📋 Description
- Build strong customer relationships to drive outcomes.
- Attend and host local events; ensure user satisfaction.
- Analyze data to identify trends; manage KPIs (CLTV, NPS, CSAT).
- Identify opportunities and tailor solutions for customers.
- Know brand, promos and rewards; ensure responsible standards.
🎯 Requirements
- Proven CSM/Relationship Manager with customer focus.
- Strong KPI analytics; deliver value with insights.
- Lead initiatives; build internal/external relationships.
- Native Italian; fluent English; clear communication.
- Crypto knowledge; experience in crypto or gaming helpful.
🎁 Benefits
- Hybrid work model with 25 extra days to work abroad.
- Competitive pay with stock option plan.
- Mental wellbeing support via OpenUP.
- Udemy online courses access.
- 8 weeks new parent leave; extra days off.
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