Related skills
compliance customer service excel team leadership hospitality📋 Description
- Manage a portfolio of High Value Players.
- Provide white-glove service to VIP clients and coach a small VIP Host team.
- Maintain Responsible Gaming and Compliance across activities.
- Build relationships and tailor rewards via regular correspondence.
- Collaborate with other departments to champion customer experience.
- Meet productivity, quality, CSAT, and SLA targets.
🎯 Requirements
- 4+ years in high-end customer service
- 2+ years managing a team
- Excellent verbal and written communication skills
- High-level hospitality experience and top service
- Excellent analytical skills and Excel
- Willing to work non-traditional hours
🎁 Benefits
- Extended medical, vision, and dental coverage
- Life insurance and disability insurance
- Retirement program with employer contributions
- 12 holidays and 2 floating holidays
- Stock program participation
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