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crm customer service zendesk english customer data analysis📋 Description
- Provide exclusive support to premium users
- Reactive and proactive communication for VIP clients
- Personalize interactions to boost loyalty and satisfaction
- Increase customer lifetime value and retention
- Contribute to product/supply improvements from VIP feedback
🎯 Requirements
- At least 2 years in Customer Support Agent, Account Manager, VIP support, or similar roles
- Proficient in English (B2+ level, both written and oral)
- Experience in CRM and Zendesk platforms
- Customer data analysis skills
- Empathy towards customer needs and concerns
- Strong written and verbal communication
🎁 Benefits
- Shift-based schedule with defined hours
- 11 additional holidays per year
- 20 days paid vacation per year
- Sick leave: 8 days standard, 15 days with doctor's note
- Educational platform with 200+ lectures and materials
- Genesis educational programmes and team events
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