Respond to customer queries via live chat or email on accounts, payments, or navigation
Explain betting odds, how bets are settled, and how winnings are calculated
Assist with deposits, withdrawals, and other payment issues
Ensure compliance with age verification, responsible gambling, and local laws
Help customers set limits for deposits, bets, or losses; provide responsible gambling resources

🎯 Requirements

0.5+ years in customer support (iGaming/VIP preferred)
English proficiency at intermediate level or higher
Proficient knowledge of customer service standards and procedures
Knowledge of sales principles and methods
Able to maintain customer confidentiality
Excellent verbal and written communication skills

🎁 Benefits

Team-focused culture: GROWE TOGETHER
Results-driven: DRIVE RESULT OVER PROCESS
Be ready for change: BE READY FOR CHANGE
Strong communication skills encouraged
Attention to detail valued
Problem-solving mindset welcomed

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