Related skills
customer support intercom unitalk gambling betting📋 Description
- Analyze VIP chats, emails, and calls handled by VIP CS/AM teams
- Identify mistakes and improvement areas, plus highlight positives
- Provide detailed, structured feedback on VIP CS/AM performance
- Clearly express your point of view to those you evaluate
- Collaborate with the VIP Trainer to create Performance Improvement Plans
- Coordinate with VIP CS/AM teams on VIP processes
- Inform management about urgent cases
- Share ideas to improve VIP user communication processes
- Handle repetitive tasks that still involve creativity
🎯 Requirements
- Upper Intermediate level of English
- At least 1 year of experience in Customer Support/Account Management
- Experience with customer communications tools (Intercom and Unitalk)
- Gambling/Betting knowledge or advanced sports knowledge is a plus
- Experience in a similar role is a plus
- Thoroughness and attention to detail
- Strong communication skills
- Problem-solving skills
- Self-organization and proactiveness
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