Identify inactive/churned VIP players and segment them strategically;
Contact players via phone, email, and messaging channels;
Build and maintain strong relationships with high-value clients;
Present tailored offers, bonuses, and promotions;
Monitor player activity and adjust reactivation approach accordingly;
Track KPIs: reactivation rate, retention rate, revenue recovery;
Analyze churn reasons and provide feedback to management;
Work closely with VIP Account Managers for smooth handover of reactivated players.

🎯 Requirements

Fluency in Brazil Portuguese (mandatory), Spanish will be benefit;
Good command of English (written and spoken);
Experience in iGaming / fintech / online services (preferred).

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