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reporting marketing customer service excel vip management📋 Description
- Manage a portfolio of FanDuel customers
- Provide proactive one-stop service to foster loyalty
- Ensure compliance and Responsible Gaming standards
- Collect and document customer profiles
- Develop relationships and tailor rewards via regular outreach
- Meet productivity, quality, and SLA targets
🎯 Requirements
- Minimum 2 years of experience in high-end customer service
- Excellent verbal and written communication
- Knowledge of online gaming industry essential
- Passionate about delivering top-level service
- Confident and people-focused personality
- Excellent analytical skills and Excel proficiency
🎁 Benefits
- Generous PTO and holidays
- Health plans, mental health support, and fitness benefits
- 401k with up to 5% match
- Commuter benefits and pet insurance
- FanDuel Total Rewards program
- Equal opportunity employer with accommodations
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