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crm data analysis excel hospitality vip management📋 Description
- Manage a portfolio of VIP customers
- Deliver proactive one-stop service to boost loyalty
- Ensure compliance and responsible gaming in all activities
- Collect and document customer profiles
- Develop relationships and tailor rewards via regular outreach
- Meet quotas by hosting VIPs at hospitality events
🎯 Requirements
- Minimum 2 years in high-end customer service
- Excellent verbal and written communication
- Knowledge of online gaming industry
- Strong analytical skills and Excel
- Excellent organizational and planning skills
- Willing and able to work non-traditional hours
🎁 Benefits
- Health plans with fertility and family planning
- 401k with up to 5% match
- PTO and paid holidays; paid sick time
- Commuter benefits and pet insurance
- FanDuel Total Rewards program access
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