Related skills
communication travel customer service excel hospitality📋 Description
- Manage and retain a portfolio of High Value Players (VIPs).
- Provide proactive, one-stop service to encourage loyalty.
- Ensure compliance and responsible gaming are central.
- Collect and document customer profiles; tailor rewards through regular contact.
- Meet targets and SLAs; provide detailed portfolio reports.
- Host VIPs at hospitality events; mentor VIP Hosts.
🎯 Requirements
- Minimum 2 years in high-end customer service.
- Excellent verbal and written communication skills.
- Business-to-customer sales experience preferred.
- Knowledge of the online gaming industry essential.
- Excellent analytical skills and Excel experience.
- Willing to work non-traditional hours; travel ~25%.
🎁 Benefits
- Health plans including fertility and mental health support.
- PTO, sick leave, annual bonus, and long-term incentives.
- 401(k) with up to 5% match.
- Commuter benefits and pet insurance.
- FanDuel Total Rewards benefits program.
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