Related skills
reporting marketing customer service excel hospitality📋 Description
- Manage and retain a portfolio of high-value players
- Provide a proactive, one-stop service to encourage loyalty
- Ensure compliance and responsible gaming are at the core of all actions
- Collect and document customer profiles
- Develop relationships and offer tailored rewards via regular contact
- Meet productivity, quality, and SLA targets
🎯 Requirements
- Minimum 2 years in high-end customer service preferred
- Excellent verbal and written communication
- Business-to-Customer sales experience preferred
- Knowledge of the online gaming industry essential
- Passionate about delivering top-level service
- Excellent analytical skills and Excel experience
🎁 Benefits
- Health plans including fertility, mental health support, and fitness benefits
- Generous PTO and sick leave, annual bonus and long-term incentives
- 401(k) with up to 5% match
- Commuter benefits and pet insurance
- FanDuel Total Rewards program access
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