VIP Account Manager, Illinois

📋 Description

• Manage a portfolio of FanDuel customers
• Provide an enhanced proactive one-stop service to build loyalty
• Ensure compliance and responsible gaming are at the heart of all work
• Collect and document customer profiles
• Develop relationships and tailor rewards through regular contact
• Meet productivity, quality, and SLA targets

🎯 Requirements

• Minimum 2 years of experience in high end customer service
• Excellent verbal and written communication skills
• Knowledge of online gaming industry essential
• Excellent analytical skills and experience with Excel
• Travel for this role is expected around 25% of the time
• Willing and able to work non-traditional business hours

🎁 Benefits

• Health, dental, and vision insurance
• 401(k) with up to 5% match
• Generous PTO and paid holidays
• Annual bonus and long-term incentives
• Commuter benefits
• FanDuel Total Rewards: https://fanduelbenefits.com/